This Privacy Policy explains how TERA collects, uses, and protects your information when you use the TERA bot. We keep this document short and clear on purpose. If you have any questions, reach out through the in-app Support chat.
1. Data We Collect
When you use TERA, we may collect the following:
- Telegram account data shared with the Mini App (user ID, first name, username, language)
- Identity verification data you provide during KYC (document images, name, date of birth, residence)
- Transaction data generated by your use of the service (deposits, withdrawals, swaps, trades)
- Technical data required to operate the app (device type, locale, session information)
- Support messages and the content you share with our Support team
2. How We Use Your Data
We use your data to:
- Provide and maintain the TERA service
- Verify your identity where required by law
- Detect and prevent fraud, abuse, and illegal activity
- Comply with legal obligations, including AML and sanctions requirements
- Improve the app based on aggregated, non-identifying usage patterns
- Communicate with you about your account and our service
3. Legal Basis
Where applicable, we rely on the following legal bases for processing your data: performance of a contract (to provide the service you requested), compliance with legal obligations (e.g., AML), our legitimate interests (e.g., fraud prevention, product improvement), and your consent where specifically required.
4. Sharing with Third Parties
TERA does not sell your personal data. We share limited information only with:
- Identity verification and compliance providers that help us perform KYC and transaction monitoring
- Infrastructure providers that host the service under strict confidentiality obligations
- Law enforcement, regulators, or courts where required by applicable law
All third parties act under written agreements that require them to protect your data.
5. Data Retention
We retain your data only for as long as necessary to provide the service and to comply with our legal obligations. KYC records and transaction records are typically retained for at least five (5) years after the end of the business relationship, as required by AML regulations.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to request data portability. To exercise these rights, contact us through the in-app Support chat. We will respond within the time frames required by applicable law.
7. Security
We apply technical and organisational measures designed to protect your data, including encryption in transit, access controls, and security monitoring. No system is perfectly secure, but we work continuously to reduce risk.
8. International Transfers
Your data may be processed in countries other than the one you live in. Where we transfer data internationally, we rely on adequacy decisions, Standard Contractual Clauses, or other safeguards recognised by applicable law.
9. Children
TERA is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact Support so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the service or in applicable law. When we make material changes, we will notify you through the app or by other reasonable means.
11. Contact
For privacy-related questions, contact us through the in-app Support chat.